Frequently Asked Questions
OPENING HOURS OF OUR RECEPTION DESK
CHECK IN 03:00 – 10:00 PM
CHECK OUT 07:00 – 11:00 AM
(on WEEKENDS 08:00-11:00 AM)
Guests wishing to check in before 03:00PM or after 10:00 PM are kindly requested to inform us in advance.
We have don't have a night clerk.
BREAKFAST
MON-FRI 07:00-10:00 AM
SAT-SUN 08:00-11:00 AM
GROUPS
When booking more than 3 rooms, different policies and additional regulations may apply.
PARKING FACILITIES
We have 4 parking spaces
at the rate of 18 EURO per day.
You can book the parking separately, if a parking space is available you will see it as the first option when you enter the dates of your stay into the booking engine.
Due to high demand, we ask you to book your parking early on, as they tend to be booked up quickly.
The cancellation policy for the parking spaces is the same as our room cancellation policy.
There is parking available on the street
as well, the fees are
MON-FRI 09:00 AM - 10.00 PM
12 MIN 0,60 EURO
60 MIN 3,00 EURO
120 MIN 6,00 EURO
Weekends & Public Holidays: Free
No maximum parking time.
An electric car charging station is available
in less than 100m distance.
PAYMENT
When booking online your payment goes through our MEWS Booking Engine.
For rooms or additional services that are booked in person, payment can be completed at our reception desk. We accept German EC
card, Visa, MasterCard, American Express or Euros in cash.
TOURISM TAX
The local authorities in Düsseldorf have introduced a new tourism tax, valid from January 1, 2024. This means that all travelers have to pay a fixed tourism tax of €3 per person per night for their stay.
PEAK SEASON
Please bear in mind that our prices as well as our cancellation policy can change when trade fairs are taking place. As we are only a small hotel and are located not too far from the Exhibition Centre, we get booked up very quickly during this peak season. If you are interested, please book as soon as possible to ensure that we can offer you your desired room and give you the perfect stay.
REQUESTS OR REQUIREMENTS
Our guests are very important to us and we place great importance on personal and individual service.
If you want to have a particular kind of stay, which is tailor-made for your own personal needs or situation, then please let us know. We offer a wide variety of services, which we can tailor to our guests to ensure that you enjoy an unforgettable stay with us.
SPECIAL OCCASIONS
& GIFT IDEAS
Give your nearest and dearest a voucher for an unforgettable stay at our hotel. Whether it is for their birthday, wedding or anniversary, surprise them with a voucher which will satisfy even the most sophisticated demands.
Let your loved one shine in a new light and invite your partner to a romantic weekend with champagne, flowers and chocolates or a fruit bowl. We can also decorate your room with rose petals upon request and will make sure that we have it ready for you and your partner to enjoy a perfect romantic getaway.
NO CHILDREN UNDER 12
We have no room for baby cots or additional beds for children in our rooms.
The hotel is also not suitable for children under the age of 12 due to the countless antiques and the flights of steps.
Please understand that, where the safety of children is concerned, we really do have no room for manoeuvre and it can be extremely dangerous for children in the hotel with the old and very heavy furniture and ornaments. We feel responsible for the safety of our guests and we want you to feel comfortable and at home in the hotel.
NO ELEVATOR
Please bear in mind that we do not have an elevator, we only have a large free-standing staircase. The property was built in 1907 as a single-family house and we do not have permission to install a lift, as we would have to destroy too much of the historic house. If you are not able to climb stairs very well, we ask that you let us know when booking to ensure that we can give you a room on the ground floor.
NO SMOKING IN ROOMS
Smoking is not permitted in the entire hotel. Please be considerate of your fellow guests. We have purposefully set up a smoking area with a bench for smokers where you can make yourself comfortable. If we find out that you have violated the rules, you will have to pay the corresponding penalty and you will be asked to leave the hotel.
NO PETS
Our hotel is completely carpeted (except of the reception area), we therefore ask that you do not bring your pets to the hotel. This will also ensure that allergy sufferers can have a pleasant stay at the hotel.
FOR ALLERGY SUFFERERS
If you have a dust allergy, please be assured that we attach great importance to hygiene and cleanliness.
If you have an allergy to feathers, please let us know when you reserve. Our normal pillows do not contain feathers, but our decoration cushions do. We will remove these from your room before you arrive. If you have any kind of food allergy or intolerance, please also let us know when you reserve to ensure that we can find the perfect solution for you.
BICYCLES
If you’d like to bring your bike,
we have 4 bicycle stands available for you.
RENTING BICYCLES
For anybody who does not have their own bicycle with them in Düsseldorf, there are plenty of places to rent one as an alternative:
http://www.nextbike.de
http://www.callabike-interaktiv.de
http://www.radstation-duesseldorf.de
http://www.fahrradverleih-duesseldorf.de
http://www.emotion-technologies.de/filialen-kontakt/düsseldorf/e-bike-verleih
EMISSIONS STICKERS IN DÜSSELDORF – “GREEN ZONE”
Our hotel is located at the heart of Düsseldorf’s “green zone”. This means that only vehicles with a green emissions sticker are allowed to drive through Düsseldorf’s city centre. You can find more detailed information on the website of the city of Düsseldorf.
DIRECTIONS TO AND FROM
THE OLD TOWN OF DÜSSELDORF
Journey There –
START Hotel Villa Achenbach
2 MIN WALK TO STATION Lindemannstraße
U72 Direction: D-Hellriegelstraße
U73 Direction: D-Uni Ost/
Botanischer Garten
U83 Direction: D-Benrath Btf
EXIT STATION Heinrich-Heine-Allee
From there it's a short walk to destinations Allstadt and Königsallee
Return Journey –
START Heinrich-Heine-Allee
U72 Direction: Ratingen Mitte
U73 Direction: D-Gerresheim S-Bahn
U83 Direction: D-Gerresheim Krankenhaus
EXIT STATION Lindemannstraße
From there it's a 2 minute walk to
Villa Achenbach
DIRECTIONS TO AND FROM
'MESSE' EXHIBITION CENTRE DÜSSELDORF
Journey There –
START Hotel Villa Achenbach
2 MIN WALK TO STATION Lindemannstraße
U72 Direction: D-Hellriegelstraße
U73 Direction: D-Uni Ost/
Botanischer Garten
U83 Direction: D-Benrath Btf
CHANGEOVER AT Heinrich-Heine-Allee
U79 Direction: Duisburg
(you'll arrive at the EAST Entrance)
U78 Direction: Messe Nord/
Esprit Arena
(you'll be able to exit at
both the EAST and NORTH Entrance)
EXIT STATION U79 Messe Ost/Stockumer Kirchstrasse (EAST Entrance)
or U78 Messe Nordeingang
(NORTH Entrance)
Return Journey –
START Düsseldorf Exhibition Centre
WALK TO STATION Messe Ost/Stockumer Kirchstrasse or Messe Nordeingang
U78 Direction: Düsseldorf Hbf
U79 Direction: Düsseldorf Hbf
CHANGEOVER AT Heinrich-Heine-Allee
U72 Direction: Ratingen Mitte
U73 Direction: D-Gerresheim S-Bahn
U83 Direction: D-Gerresheim Krankenhaus
EXIT STATION Lindemannstraße
From there it's a 2 minute walk to
Villa Achenbach